Help Center
Frequently Asked Questions
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Housing Finder is Australia's premium digital real estate network that integrates property listings, real estate agency directories, and licensed mortgage broker portals into a unified search experience.
No, we are not a real estate agency or brokerage. We are a digital portal that connects seekers directly with licensed local real estate agencies and independent mortgage brokers.
Yes. Properties can only be uploaded by verified agencies and licensed agents who link their credentials, ensuring that listing descriptions, photos, and sale/rent terms are authentic.
We support listings, agents, and mortgage brokers nationwide across all states and territories: New South Wales (NSW), Victoria (VIC), Queensland (QLD), Western Australia (WA), South Australia (SA), Tasmania (TAS), Australian Capital Territory (ACT), and Northern Territory (NT).
Very secure. Any financial details submitted during broker enquiries or calculator computations are encrypted using 256-bit SSL protocols. All card billing is processed securely via Stripe without retaining details on our servers.
No. Browsing properties, researching suburb guides, comparing agents, using loan calculators, and submitting applications to mortgage brokers is entirely free for seekers.
On any property detail page, click "Enquire Now" or "Contact Agent." Submit your name, email, phone number, and query. The agent will immediately receive your request on their dashboard.
You can contact any mortgage broker directly from their profile page. Fill in the mortgage application modal with your loan requirements, income details, and state. The broker will review your enquiry and get back to you.
Yes. By registering as a Seeker, you can save property listings to your profile by clicking the heart icon on search lists or detail pages. These are accessible in your Saved Properties dashboard.
Off-market properties are listings that agents list quietly without public search inclusion. Seekers can access these off-market opportunities by contacting top-performing local agents via our directory.
Our calculators offer estimates based on current standard lending indicators. They do not constitute a credit offer. An official assessment requires consultation with a registered broker.
Seekers who have worked with an agency, agent, or broker can submit rating reviews. Reviews are vetted to prevent fake ratings, keeping profiles honest and reliable.
Agencies register via the sign-up portal, verify their licensing credentials, choose a subscription tier, and can immediately add properties manually or configure automated XML/CRM feeds.
Our CRM Push tool lets agencies synchronize properties directly from popular real estate CRMs (like Box+Dice, Rex, or Agentbox), updating listings on Housing Finder in real-time.
Once an agency is registered, they can invite individual agents to their team via the dashboard by inputting their emails. Invited agents receive a link to activate their accounts.
Basic tiers may have listing limits, whereas our Premium and Elite agency subscriptions include unlimited property listings, advanced agent metrics, and top-tier search visibility.
Our AI copywriter generates premium property listings and agent bios based on basic inputs. Centralized agency subscriptions allow all associated agents to access the tool at no additional cost.
Yes. Agencies and agents can view submitted reviews on their dashboard and submit replies to provide context or thank seekers for their business.
Agents can tag listed properties as "Off-Market" to collect exclusive seeker enquiries before proceeding to print marketing or wider public portals.
When seekers calculate repayments or submit financial applications on property pages or broker profiles, those leads are instantly routed to the selected broker's dashboard.
Yes. A mortgage broker company account can invite individual credit representatives as broker agents, distributing lead applications among the team.
Brokers must provide a valid Australian Credit Licence (ACL) number or verify their status as an authorized Credit Representative under an ACL holder.
Brokers can set their target postcodes or states within their profile settings. This helps them connect with seekers looking to buy in their specific geographic locations.
Brokers subscribe to lead-generation plans billed monthly, 6-monthly, or yearly. Billing cycles can be updated, upgraded, or cancelled directly inside the billing settings.
Yes. Verified reviews from seekers appear on the broker's public profile, helping build professional trust and credibility in the local mortgage market.